Shipping FAQ
Thank you for shopping with us! We are committed to delivering your artwork with the utmost care, ensuring it arrives safely and in excellent condition. Below are the details of our shipping process:
Made-to-Order Artwork
All of our artwork is made to order. This means that once you place your order, we will begin the process of creating your unique piece. Please allow time for the careful production of your art before it is prepared for shipping.
Custom-Made Wooden Frames
In addition to the artwork itself, we also handcraft our wooden frames with great care and attention to detail. Our frames are made to complement your artwork and are customizable to fit your specific size requirements. If you need a custom-sized frame, please reach out to us before placing your order, and we’ll be happy to accommodate your request.
Shipping Locations
We are pleased to offer worldwide shipping. No matter where you are located, we can deliver our artwork to your door.
Shipping Time
Shipping times vary depending on your region. Please note that shipping can take between 14 and 24 days from the moment your order is dispatched. As we ship from Bosnia and Herzegovina, the delivery timeframe may vary based on customs clearance, postal services, and your location.
-
Europe: 14–18 days
-
North America: 16–22 days
-
Other regions: 18–24 days
Processing Time
Please allow 5-7 business days for the processing of your order. This includes the time required to create your artwork, craft your custom frame (if applicable), perform quality checks, and prepare the item for shipping. Processing time may vary depending on the complexity of the artwork and frame size ordered.
Shipping Carriers
We use reliable shipping carriers to ensure that your order reaches you in a timely and safe manner. Upon dispatch, you will receive an email confirmation with your tracking number so you can follow your order every step of the way.
Customs and Import Duties
Depending on your location, your package may be subject to customs and import duties. However, in most cases, duties are not applicable due to the value of the artwork and frames. These charges, if any, are the buyer’s responsibility and are not included in the artwork's price or shipping cost. We recommend checking with your local customs office for more information on applicable duties.
Packaging
Each artwork and handcrafted frame is carefully packaged to prevent damage during transit. Our packaging process is designed to ensure your artwork arrives in pristine condition, whether it's a canvas, print, or framed piece.
Shipping Costs
We are pleased to offer free standard shipping on all orders. However, for those who need their artwork delivered more quickly, we offer expedited shipping via FedEx or DHL. The cost for expedited shipping varies depending on your region, typically ranging between $100-$150, and guarantees delivery within 14 days worldwide.
If you're interested in expedited shipping, please contact us directly for an exact quote based on your location and order details.
Returns and Exchanges
As all artwork and frames are made to order, we do not offer returns or exchanges unless the item arrives damaged. If your artwork or frame arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will assist you in resolving the issue.
Thank you for choosing our artwork and custom frames. If you have any questions or concerns about your order, feel free to contact us at [insert contact details]. We’re always here to help!
